If you can’t talk the talk, your customers walk
In a world driven by online retail, the role of informative and helpful sales associates in-store garners even more importance – offering the element ecommerce can’t: personal, human service.
However, time after time, shoppers feel that even getting basic questions answered in the store is a challenge. And they’re sick of it.
So is it possible for customers not to be passed from pillar to post when trying to get their queries solved in-store?
In its latest B2B content marketing campaign: More Than Words, managed network service provider Vodat International has gone straight to the voice of the shopper to answer that very question.
- How retailers can ensure they exceed customer expectations
- Which retailers are leading the way with in-store communications
- How you can future-proof your network for customer satisfaction
You can also see further revealing stats to find out what shoppers think of in-store communications in Vodat’s infographic.